Shipping + Policies

We offer free first class USPS shipping on all US orders! Each of our pieces are made, packaged and shipped out by our small (but mighty!) team of ladies in our Austin, Texas studio. Check our production timeline below for the most up-to-date delivery times.
Shipping Method Production Time Shipping Time Approx. Arrival Date
USPS First Class Shipping 3-5 business days 3-5 business days 6-10 business days
USPS First Class International 3-5 business days 10-14 business days 13-19 business days
FedEx 2-Day
3-5 business days
2 business days
4-8 business days
FedEx International 3-5 business days 2-4 business days
7-10 business days

During peak seasons (such as holidays) FedEx and USPS shipping times might increase by 2-4 business days.  


Production time
  • Due to the handmade nature of our products, all of our orders typically ship within 3 to 5 business days. Once shipped, you’ll receive  a tracking URL via email. We really appreciate your patience while we make your new pieces! If you need your item by a specific date, please contact us before you place your order to make sure we can make the magic happen.
  • If you need to cancel your order, we need to receive a message from you within 24 hours of placing the order. We get started on orders within 1 day of receiving them and often times your order is already in production.   
Order changes
  • If for any reason you need to make a change on your order, we need to receive notice within 24 hours of placing the order. We get started on orders within 1 day of receiving them and often times your order is already in production.
Transit times:
    • US Orders:
      • USPS First Class Shipping: 3 to 5 business days
      • FedEx 2Day: 2 business days

    • International Orders:
      • FedEx International Priority: 2-4 business days
        • Fastest and most reliable option for international shipping
        • If you’re wanting your package by a specific date, we HIGHLY SUGGEST FedEx International Priority
        • Shipping times vary based on international location
      • USPS First Class International: 10 to 14 business days
        • Transit times do vary depending on the international location
        • Packages can be delayed if held in customs
        • Please consider that you may have to pay your country’s customs taxes for the goods that you receive. Amanda Deer Jewelry is not responsible to paying any customs taxes on international orders. 
        • Tracking will not always update with international orders. Once it leaves the US and is transferred to a new carrier, we are not able to see tracking details on packages. 
Lost Packages
  • If an order is lost in the mail or marked as delivered, it is the buyer’s responsibility to contact USPS to locate the lost package. Once the package leaves our studio, it is completely in the hands of the postal service. Amanda Deer Jewelry is not responsible for packages marked as delivered and not received or packages that are lost in the mail. 
  • Make sure to always double check your mailing address on your order to ensure you are shipping to the correct address. Once an order is shipped, we are not able to change the shipping address to have it routed to the correct address. If you notice that your order was accidentally shipped to a wrong address, please contact us immediately and we can update it before your order is shipped out. 
  • If you’re not satisfied with your purchase and would like to exchange it, we are happy to accept your unworn item in exchange for store credit or another item in our shop for equal or lesser value, minus the cost of shipping. 
  • Exchanges need to be shipped back to us within 15 days of receiving the package, please contact us as soon as possible for details on how to send your item back. 
  • We do not accept exchanges on personalized items.
  • Buyers are responsible for covering shipping cost to send the item back to exchange. Amanda Deer Jewelry will cover the cost of shipping the new exchanged item to the customer.
  • If your item breaks within the first 30 days from the day it is received, we are happy to repair the item for you free of charge
  • If your item breaks after the first 30 days from the day it is received, we are happy to repair your item for you at a small fee. Please contact us to set this up. 
  • Repair time-frame:
    • Depending on the type of repair we’re doing, repairs can take anywhere from two to three weeks from he day we receive the item. If you need updates on your repair, check in with us and we’ll give you an update on its progress.